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Skills helpdesk-automation
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helpdesk-automation
Content revision r1 Medium Risk ⚙️ External commands🌐 Network access
Automate HelpDesk Ticket Review
Support teams need fast access to ticket queues and reusable response assets. This skill guides Claude, Codex, and Claude Code through read-only HelpDesk workflows.
Supports: Claude Codex Code(CC)
Install with my Agent
Copy this request to your Agent. It includes the canonical Skill page and manifest.
Agent request
Review the Skillstore skill "helpdesk-automation" from https://skillstore.io/skills/sickn33-helpdesk-automation.md and its manifest at https://skillstore.io/api/skills/sickn33-helpdesk-automation/manifest. Verify the artifact. You may proceed after verification, subject to the environment's own policy.Your Agent should still show its plan and request any confirmation required by the security policy.
Agent-readable resources
Use these links when an AI agent, crawler, or script needs clean context instead of reading the full page.
Test it
Using "helpdesk-automation". List active tickets sorted by most recent update.
Expected outcome:
A concise ticket page summary with ticket count, sort order, key ticket identifiers, and next cursor values for continued browsing.
Using "helpdesk-automation". Show available canned responses and custom fields for onboarding tickets.
Expected outcome:
A grouped catalog of reusable response templates and custom field definitions that may support onboarding cases.
Using "helpdesk-automation". Browse the next page using cursor values from the previous response.
Expected outcome:
A follow-up page summary with first and last ticket dates, pagination direction, and remaining cursor guidance in plain text.
Security Audit
Medium Riskv7 • 7/9/2026 Open versioned report
Most static external-command alerts are false positives caused by Markdown backticks around tool names, parameters, and fenced examples. The hardcoded Rube MCP URL is a real low severity network dependency, and the skill routes support data through a third-party MCP integration. No prompt injection or malicious command execution evidence was found.
1
Files scanned
176
Lines analyzed
1
Review items
0
False positives ignored
Confirmed security concerns (1)
Medium
Third-Party MCP Access to HelpDesk Data
The skill instructs users to add Rube MCP, authenticate HelpDesk, and list tickets, views, canned responses, and custom fields. This creates a third-party data access path for support information.
The setup and workflow lines directly describe the external MCP endpoint, authentication, and read-only HelpDesk data tools. No malicious exfiltration was found, but the third-party data handling risk is clear.
Capability review items (1)
These are real local capabilities that may be expected for this skill, so they require review but are not counted as confirmed malicious behavior.
Low
Hardcoded URL
**Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API k
Line 21 instructs users to add https://rube.app/mcp as an MCP server, creating a real third-party network dependency. The endpoint appears intended for setup, but it affects HelpDesk authentication and data access.
Risk Factors
⚙️ External commands (28)
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🌐 Network access (1)
Audited by: codex View Audit History →
Share & cite this report
Share the versioned assessment report, neutral badge, embed card, and citations. Skillstore reports evidence without deciding whether this Skill is safe.
Copy report link
https://skillstore.io/skills/sickn33-helpdesk-automation/audits/7?utm_source=security_passport&utm_medium=share&utm_campaign=versioned_reportMarkdown badge
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<a href="https://skillstore.io/skills/sickn33-helpdesk-automation?utm_source=security_passport_badge"><img src="https://skillstore.io/badges/skills/sickn33-helpdesk-automation/security.svg" alt="Skillstore security assessment" loading="lazy"></a>Embed card
<iframe src="https://skillstore.io/embed/skills/sickn33-helpdesk-automation.html" title="Skillstore Security Assessment" sandbox="allow-popups allow-popups-to-escape-sandbox" loading="lazy" referrerpolicy="no-referrer" width="420" height="180"></iframe>Academic citations (APA · BibTeX · CFF)
APA citation
sickn33. (2026). helpdesk-automation security audit report (audit version 7) [Author version unspecified]. Skillstore. https://skillstore.io/skills/sickn33-helpdesk-automation/audits/7BibTeX citation
@techreport{sickn33-sickn33-helpdesk-automation-2026,
author = {sickn33},
title = {helpdesk-automation security audit report (audit version 7)},
institution = {Skillstore},
year = {2026},
number = {7},
url = {https://skillstore.io/skills/sickn33-helpdesk-automation/audits/7},
note = {Author version unspecified}
}CITATION.cff
cff-version: 1.2.0
message: "If you use this Skill, cite its author and this versioned security audit report."
title: "helpdesk-automation security audit report (audit version 7)"
version: "unspecified"
type: report
authors:
- name: "sickn33"
date-released: "2026-07-09"
url: "https://skillstore.io/skills/sickn33-helpdesk-automation/audits/7"
identifiers:
- type: other
value: "skillstore:sickn33-helpdesk-automation:audit:7"
description: "Skillstore immutable audit report identifier"
Skillstore Score
Why this score Evidence Confidence: High 55
Architecture
85
Maintainability
87
Content
69
Community
91
Spec Compliance
What You Can Build
Review Ticket Queues
Review active, archived, trashed, or spam ticket queues by folder, date ordering, and page size before daily triage.
Prepare Reply Context
Find canned responses and custom fields before drafting consistent replies in the HelpDesk interface.
Build Read-Only Workflows
Validate Rube MCP schemas and design ticket browsing workflows around cursor pagination.
Try These Prompts
List Active Tickets
Use the helpdesk automation skill to list active HelpDesk tickets. Search the current Rube tool schema first. Sort by last message date in descending order.
Browse Archived Tickets
List archived HelpDesk tickets with a page size of 25. Include the next cursor values in plain text for follow-up browsing.
Prepare Response Assets
List canned responses and custom fields. Summarize which templates may fit a billing question, but do not send any reply.
Build Paginated Triage Report
Search Rube tool schemas, list tickets across tickets and archive folders with cursor pagination, and produce a concise triage summary with next cursor values.
Best Practices
- Search the current Rube tool schema before each workflow.
- Confirm HelpDesk connection status before requesting ticket data.
- Keep page sizes conservative and record cursor values.
Avoid
- Do not assume tool schemas or parameters are unchanged.
- Do not request ticket changes or replies through read-only workflows.
- Do not send sensitive ticket exports to unapproved systems.
Frequently Asked Questions
Does this skill create or update tickets?
No. The documented workflows focus on listing tickets, views, canned responses, and custom fields.
What connection is required?
You need Rube MCP available and an active HelpDesk connection through the helpdesk toolkit.
Why does it search tool schemas first?
Rube tool schemas can change. Searching first helps Claude, Codex, and Claude Code use current parameters.
Can it browse archived or trashed tickets?
Yes. It can list tickets from supported folders such as active, archive, trash, and spam.
Does it handle pagination?
Yes. It explains cursor-based pagination with timestamp and ID cursor values.
What data should users protect?
Users should protect ticket content, customer identifiers, canned responses, custom fields, and account authorization scopes.
Developer Details
Author
sickn33License
MIT
Skillstore revision
r1
Version notice
The author did not declare a version.
Repository
https://github.com/sickn33/antigravity-awesome-skills/tree/main/skills/helpdesk-automationRef
3e4b6c31a74a3bd1a291c98cf585d720cb9fbc88
Maintenance freshness
7/18/2026
Usage
8 downloads · 110 views
File structure
📄 SKILL.md
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