Habilidades intercom-automation
📦

intercom-automation

Seguro

Automate Intercom Support Workflows

Streamline Intercom customer support operations with automated conversation management, contact workflows, and admin tasks. Eliminate manual repetition in your support workflow through intelligent Rube MCP integration.

Suporta: Claude Codex Code(CC)
🥉 74 Bronze
1

Baixar o ZIP da skill

2

Upload no Claude

Vá em Configurações → Capacidades → Skills → Upload skill

3

Ative e comece a usar

Testar

A utilizar "intercom-automation". Create a conversation for user@example.com with message 'Hello, I need help'

Resultado esperado:

Conversation created successfully. ID: 369012345. Message sent from user@example.com.

A utilizar "intercom-automation". List all admins and teams

Resultado esperado:

Found 5 admins and 2 teams. Admins: Alice (ID: 123), Bob (ID: 456), Carol (ID: 789). Teams: Sales (ID: 1), Support (ID: 2).

A utilizar "intercom-automation". Search for contacts with role 'user' created after 2024-01-01

Resultado esperado:

Found 42 contacts matching criteria. First 10: user@example.com, jane@company.co, john@startup.io...

Auditoria de Segurança

Seguro
v1 • 2/25/2026

Static analysis detected 110 potential issues across documentation markdown, all confirmed as false positives. The skill is a safe documentation file for Intercom automation via Rube MCP. Detected patterns are markdown code formatting (backticks for tool names), legitimate API endpoint documentation, and standard customer support operations. No executable code, no security risks.

1
Arquivos analisados
254
Linhas analisadas
0
achados
1
Total de auditorias
Nenhum problema de segurança encontrado
Auditado por: claude

Pontuação de qualidade

38
Arquitetura
100
Manutenibilidade
87
Conteúdo
50
Comunidade
100
Segurança
91
Conformidade com especificações

O Que Você Pode Construir

Customer Support Team Automation

Support teams can automatically create conversations from triggers, assign to appropriate admins, and manage conversation states without manual intervention.

Contact Database Management

Operations teams can search contacts by custom filters, view segment memberships, and manage company-contact relationships through structured queries.

Admin Workflow Optimization

Team leads can list all admins, identify specific admin details, and automate conversation routing to the right team members based on rules.

Tente Estes Prompts

Create a Support Conversation 
Create a new Intercom conversation for user {email} with the message: {message}
Search and Reply to Conversations 
Search for conversations from {email} in the last 24 hours, then reply to the most recent one with: {response}
Assign Conversation to Admin 
Get conversation {conversation_id}, find admin named {admin_name}, then assign the conversation to them
Find Contact by External ID 
Look up contact with external ID {external_id} and show me their segments and tags

Melhores Práticas

  • Always call RUBE_SEARCH_TOOLS first to get current tool schemas before using any Intercom functions
  • Resolve admin IDs using LIST_ALL_ADMINS before performing replies, assignments, or state changes
  • Use structured query filters for searches instead of free-text to get precise results
  • Implement pagination with starting_after cursors when listing large datasets
  • Track message IDs to prevent duplicate sends on retry or timeout scenarios

Evitar

  • Attempting to create conversations without first resolving a valid contact ID as the from field
  • Using free-text search instead of structured filter objects when searching contacts or conversations
  • Replying to or closing conversations without providing the required admin_id parameter
  • Assuming conversation IDs are integers when they are actually numeric strings
  • Forgetting to check connection status is ACTIVE before running workflows after OAuth setup

Perguntas Frequentes

What is Rube MCP and why do I need it?
Rube MCP is a Model Context Protocol server that provides access to Composio toolkits including Intercom. You must add the MCP server endpoint and complete OAuth authentication to use this skill.
How do I authenticate with Intercom?
Call RUBE_MANAGE_CONNECTIONS with toolkit 'intercom'. If not active, follow the auth link returned to complete OAuth. Verify status shows ACTIVE before proceeding.
Why do I get errors when replying to conversations?
Admin replies require admin_id parameter. Always call INTERCOM_LIST_ALL_ADMINS first to get admin IDs, then use the ID when replying, assigning, or closing conversations.
How do I search for specific contacts?
Use INTERCOM_SEARCH_CONTACTS with a structured query object containing field, operator, and value. Example: {field: 'email', operator: '=', value: 'user@example.com'}
Can I create conversations from admin perspective?
No, conversations must be created with a contact (user or lead) as the from field. Admins can reply to existing conversations but cannot initiate them.
What are the rate limits for Intercom API?
The default rate limit is approximately 1000 requests per minute, varying by plan. Implement exponential backoff when receiving 429 responses.

Detalhes do Desenvolvedor

Autor

sickn33

Licença

MIT

Repositório

https://github.com/sickn33/antigravity-awesome-skills/tree/main/skills/intercom-automation

Referência

main

Estrutura de arquivos

📄 SKILL.md