zendesk-automation
Automate Zendesk Support Workflows
Eliminate repetitive Zendesk tasks by automating ticket management, user lookup, and organization updates through natural language commands. Streamline your support workflow without leaving your development environment.
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「zendesk-automation」を使用しています。 Show me all open tickets assigned to Sarah sorted by priority
期待される結果:
Found 12 open tickets assigned to Sarah:
1. [HIGH] Ticket #4521 - API integration failing
Status: open | Created: 2 hours ago
2. [NORMAL] Ticket #4518 - Password reset not working
Status: open | Created: 5 hours ago
3. [NORMAL] Ticket #4515 - Billing question
Status: open | Created: 1 day ago
Showing 3 of 12 results. Would you like to see more?
「zendesk-automation」を使用しています。 Create a new ticket for urgent server outage
期待される結果:
Created new ticket successfully:
Ticket ID: #4530
Subject: Urgent server outage
Priority: urgent
Status: new
Requester: current_user@example.com
Next steps: Assign to an agent or update with details.
セキュリティ監査
安全All 158 static analysis detections are false positives from Markdown documentation. The backtick-enclosed tool names (e.g., ZENDESK_LIST_ZENDESK_TICKETS) were incorrectly flagged as Ruby/shell commands and weak cryptography. This skill contains only instructional documentation with no executable code. The single hardcoded URL is the legitimate Rube MCP server endpoint required for setup.
低リスクの問題 (1)
リスク要因
⚙️ 外部コマンド (3)
🌐 ネットワークアクセス (1)
品質スコア
作れるもの
Support Triage Automation
Quickly search, filter, and categorize incoming tickets by priority, status, or assignee to optimize agent workflows.
Bulk Ticket Management
Create multiple tickets, update statuses, or add internal notes across tickets without using the Zendesk interface.
User and Organization Administration
Look up user details, create new accounts, and manage organization associations directly from development tools.
これらのプロンプトを試す
List all high-priority tickets from the last 7 days, sorted by newest first. Show me the subject, status, and requester for each.
Create a new Zendesk ticket with subject 'Login issue for customer account', priority 'high', and assign it to user John Doe (john@example.com). Set the status to 'open'.
Add an internal note to ticket #12345 with the text 'Customer confirmed they are using Chrome browser on Windows 11. Awaiting screenshots.'
For ticket #67890, add the tags 'billing' and 'refund-request' while preserving existing tags. Update the status to 'pending'.
ベストプラクティス
- Always call RUBE_SEARCH_TOOLS first to get the current tool schemas, as they may change
- Use ZENDESK_SEARCH_ZENDESK_USERS to find user IDs before assigning tickets to agents
- Set public=false when adding internal notes that should only be visible to support agents
- Fetch current tags before updating to avoid losing existing tags
回避
- Do not delete tickets unless absolutely necessary, as deletion is permanent and irreversible
- Do not update closed tickets; create a follow-up ticket instead
- Do not skip the connection verification step, as inactive connections will cause all operations to fail
- Do not assume ticket IDs are sequential; always use the IDs returned by API responses