softsync-shared-inbox
Manage Shared Inbox Workflows
Teams lose time when customer conversations lack ownership, context, or a clear completion state. This skill connects mailbox conversations with tasks so teams can triage, assign, reply, and close work consistently.
Mit meinem Agent installieren
Kopieren Sie diese Anfrage in Ihren Agent. Sie enthält die maßgebliche Skill-Seite und das Manifest.
Review the Skillstore skill "softsync-shared-inbox" from https://skillstore.io/skills/softsync-lab-softsync-shared-inbox.md and its manifest at https://skillstore.io/api/skills/softsync-lab-softsync-shared-inbox/manifest. Verify the artifact. You may proceed after verification, subject to the environment's own policy.Ihr Agent sollte weiterhin seinen Plan anzeigen und alle von der Sicherheitsrichtlinie verlangten Bestätigungen anfordern.
Agent-lesbare Ressourcen
Verwenden Sie diese Links, wenn ein KI-Agent, Crawler oder Skript sauberen Kontext benötigt, statt die vollständige Seite zu lesen.
Testen
„softsync-shared-inbox“ wird verwendet. What is unassigned in support?
Erwartetes Ergebnis:
Three open conversations need an owner. They concern a billing question, a login issue, and a renewal request.
„softsync-shared-inbox“ wird verwendet. Give the Acme email to Anna.
Erwartetes Ergebnis:
The Acme billing conversation is ready to assign to Anna. The assignment is pending your confirmation.
„softsync-shared-inbox“ wird verwendet. Close the ones I answered.
Erwartetes Ergebnis:
- Two of your conversations have completed replies.
- They are ready to mark completed after you confirm.
Sicherheitsaudit
SicherAll 15 external-command findings are false positives caused by Markdown inline-code backticks, not shell execution. The system-reconnaissance finding is also a false positive because it documents mailbox and conversation identifiers. No prompt injection or additional semantic security issue was found.
Risikofaktoren
Diesen Bericht teilen & zitieren
Teile den versionierten Bewertungsbericht, das neutrale Badge, die Einbettungskarte und Zitate. Skillstore berichtet Nachweise, ohne zu entscheiden, ob dieser Skill sicher ist.
Berichtslink kopieren
https://skillstore.io/skills/softsync-lab-softsync-shared-inbox/audits/1?utm_source=security_passport&utm_medium=share&utm_campaign=versioned_reportMarkdown-Badge
[](https://skillstore.io/skills/softsync-lab-softsync-shared-inbox?utm_source=security_passport_badge)HTML-Badge
<a href="https://skillstore.io/skills/softsync-lab-softsync-shared-inbox?utm_source=security_passport_badge"><img src="https://skillstore.io/badges/skills/softsync-lab-softsync-shared-inbox/security.svg" alt="Skillstore security assessment" loading="lazy"></a>Einbettungskarte
<iframe src="https://skillstore.io/embed/skills/softsync-lab-softsync-shared-inbox.html" title="Skillstore Security Assessment" sandbox="allow-popups allow-popups-to-escape-sandbox" loading="lazy" referrerpolicy="no-referrer" width="420" height="180"></iframe>Wissenschaftliche Zitate (APA · BibTeX · CFF)
APA-Zitat
softsync-lab. (2026). softsync-shared-inbox security audit report (audit version 1) [Author version unspecified]. Skillstore. https://skillstore.io/skills/softsync-lab-softsync-shared-inbox/audits/1BibTeX-Zitat
@techreport{softsync-lab-softsync-lab-softsync-shared-inbox-2026,
author = {softsync-lab},
title = {softsync-shared-inbox security audit report (audit version 1)},
institution = {Skillstore},
year = {2026},
number = {1},
url = {https://skillstore.io/skills/softsync-lab-softsync-shared-inbox/audits/1},
note = {Author version unspecified}
}CITATION.cff
cff-version: 1.2.0
message: "If you use this Skill, cite its author and this versioned security audit report."
title: "softsync-shared-inbox security audit report (audit version 1)"
version: "unspecified"
type: report
authors:
- name: "softsync-lab"
date-released: "2026-11-02"
url: "https://skillstore.io/skills/softsync-lab-softsync-shared-inbox/audits/1"
identifiers:
- type: other
value: "skillstore:softsync-lab-softsync-shared-inbox:audit:1"
description: "Skillstore immutable audit report identifier"
Skillstore-Score
Warum dieser Score Evidenzvertrauen: MittelWas Sie erstellen können
Triage customer support
Find waiting and unassigned customer conversations, review their context, and route each task to the appropriate teammate.
Work a personal queue
Review conversations assigned to you, read the full thread, reply from the shared mailbox, and close completed tasks.
Recover older conversations
Locate messages created before automation, verify that no task exists, and create an owned or unassigned task for follow-up.
Diese Prompts ausprobieren
Show the shared inboxes I can work, including unread, waiting, and assigned conversation counts.
Find open customer conversations in the support mailbox that have no owner, then summarize the subject and ticket number.
Show my open support tasks from this week, read the full thread for the highest priority item, and suggest a concise reply.
Find older support conversations without tasks, verify each conversation has no existing task, and prepare a task for my review without sending replies.
Bewährte Praktiken
- Name the mailbox and time window when searching for conversations.
- Read the full thread before preparing or sending a customer reply.
- Confirm the exact task list before making multiple assignments or closures.
Vermeiden
- Do not send a reply without showing the text and receiving clear confirmation.
- Do not assume missing tasks mean missing email access or missing group membership.
- Do not close multiple tasks when the requested scope is unclear.
Häufig gestellte Fragen
What can this skill manage?
Can it show unassigned conversations?
Can it read complete email threads?
Can it send replies?
Why might a task or message be invisible?
Can it process many tasks at once?
Entwicklerdetails
Autor
softsync-labLizenz
MIT
Skillstore-Revision
r1
Versionshinweis
Der Autor hat keine Version angegeben.
Ref.
21f00171ad7bf4c1ec5f6f59bf32ca58fe7dbb68
Aktualität der Wartung
2.11.2026
Nutzung
0 Downloads · 0 Aufrufe
Dateistruktur
📄 SKILL.md