Fähigkeiten freshdesk-automation
📦

freshdesk-automation

Sicher

Automate Freshdesk Support Operations

Customer support teams struggle with repetitive Freshdesk tasks. This skill automates ticket management, contact operations, and company workflows through AI-powered tool orchestration.

UnterstĂĽtzt: Claude Codex Code(CC)
🥉 75 Bronze
1

Die Skill-ZIP herunterladen

2

In Claude hochladen

Gehe zu Einstellungen → Fähigkeiten → Skills → Skill hochladen

3

Einschalten und loslegen

Teste es

Verwendung von "freshdesk-automation". Create a ticket for user reporting billing issue

Erwartetes Ergebnis:

  • Ticket created successfully with ID #12847
  • Status: Open, Priority: Medium
  • Requester profile linked to existing contact record

Verwendung von "freshdesk-automation". Show all unresolved tickets assigned to me

Erwartetes Ergebnis:

  • Found 8 open tickets matching criteria
  • 3 tickets pending customer response
  • 5 tickets awaiting agent action
  • Oldest ticket created 3 days ago

Sicherheitsaudit

Sicher
v1 • 2/25/2026

All static analysis findings are false positives. The SKILL.md file is documentation-only (Markdown format) with no executable code. Backtick patterns detected are Markdown inline code formatting for tool names like `FRESHDESK_CREATE_TICKET`. The hardcoded URL is a documentation reference for MCP setup. No cryptographic code, shell execution, or network calls exist in this skill.

1
Gescannte Dateien
225
Analysierte Zeilen
0
befunde
1
Gesamtzahl Audits
Keine Sicherheitsprobleme gefunden
Auditiert von: claude

Qualitätsbewertung

38
Architektur
100
Wartbarkeit
87
Inhalt
50
Community
100
Sicherheit
100
Spezifikationskonformität

Was du bauen kannst

Support Agent Ticket Management

Create new tickets from customer inquiries, update ticket status and priority, and add internal notes for team collaboration

Bulk Contact Import and Organization

Import customer contacts from CSV files and organize them into companies using domain-based auto-association

Automated Ticket Triage

Search and filter tickets by criteria, view conversation history, and route to appropriate agents based on priority

Probiere diese Prompts

Create a Support Ticket 
Create a new Freshdesk ticket with subject 'Login Issue' for customer@example.com with high priority and description 'Customer cannot access their account after password reset'
Search Open High Priority Tickets 
Find all open tickets with high or urgent priority that were created this week and are currently unassigned
Reply and Add Internal Note 
Reply to ticket #12345 with a solution message to the customer, then add a private note documenting the root cause for the support team
Bulk Company and Contact Setup 
Create a new company record for 'Acme Corp' with domain acme.com, then search for existing contacts with acme.com emails and associate them with this company

Bewährte Verfahren

  • Always call RUBE_SEARCH_TOOLS first to get current tool schemas before executing workflows
  • Resolve requester email to contact ID before creating tickets to avoid duplicate contact records
  • Use private notes for internal team communication and public replies for customer-facing messages

Vermeiden

  • Do not create duplicate contacts by skipping the email lookup step before ticket creation
  • Avoid exceeding rate limits by pacing bulk operations and respecting pagination boundaries
  • Do not use search endpoints for retrieving all records when specific filters are available

Häufig gestellte Fragen

What do I need before using this skill?
You need an active Rube MCP connection with Freshdesk toolkit authentication. Use RUBE_MANAGE_CONNECTIONS with toolkit 'freshdesk' to set up the connection.
How do I find a contact's ID before creating a ticket?
Use FRESHDESK_SEARCH_CONTACTS with a query like "email:'user@example.com'" to find the contact and retrieve their ID.
What is the difference between notes and replies?
Replies are sent to the customer via email. Notes are internal comments visible only to agents unless you set private to false.
Why can't I search companies by name?
Freshdesk's search API does not support searching companies by the standard name field. Use custom fields or list all companies and filter manually.
How many tickets can I retrieve in one search?
Search endpoints return a maximum of 300 results across 10 pages. Use specific filters to narrow results when possible.
Can I edit customer replies in ticket conversations?
No. Only notes added by agents can be edited using FRESHDESK_UPDATE_CONVERSATIONS. Customer replies cannot be modified.

Entwicklerdetails

Autor

sickn33

Lizenz

MIT

Repository

https://github.com/sickn33/antigravity-awesome-skills/tree/main/skills/freshdesk-automation

Ref

main

Dateistruktur

đź“„ SKILL.md