helpdesk-automation
Automate HelpDesk Tasks
This skill automates HelpDesk ticketing operations via Rube MCP, enabling users to list tickets, manage views, access canned responses, and inspect custom fields through Claude Code.
تنزيل ZIP المهارة
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اختبرها
استخدام "helpdesk-automation". List 5 recent tickets sorted by creation date
النتيجة المتوقعة:
Returns a list of 5 tickets with IDs, subjects, status, created timestamps, and pagination cursors for retrieving more results.
استخدام "helpdesk-automation". Show available canned responses
النتيجة المتوقعة:
Returns an array of canned response templates with IDs, titles, and content that can be used as reply templates.
استخدام "helpdesk-automation". What custom fields are defined?
النتيجة المتوقعة:
Returns custom field definitions including field names, types, and validation rules for the HelpDesk account.
التدقيق الأمني
آمنThis skill provides documentation for interacting with HelpDesk ticketing system via Rube MCP (Composio). All static findings are false positives: backticks are markdown code formatting for tool/parameter names, the URL is a legitimate public service endpoint, and sort order abbreviations were misidentified as weak cryptographic algorithms. No actual security risks detected.
الأنماط المكتشفة
درجة الجودة
ماذا يمكنك بناءه
Support Agent Ticket Review
Support agents can quickly browse and paginate through tickets to review pending work across different folders (active, archived, trashed, spam).
Knowledge Base Access
Agents can access canned responses to quickly find template replies for common customer questions without typing from scratch.
Custom Field Discovery
Administrators or developers can inspect custom field definitions to understand what extra data fields are available in the ticketing system.
جرّب هذه الموجهات
Use the helpdesk-automation skill to list the 10 most recent support tickets sorted by creation date.
Use the helpdesk-automation skill to list archived tickets from the last week, sorted by update time.
Use the helpdesk-automation skill to list all available canned responses for quick reply templates.
Use the helpdesk-automation skill to list all custom field definitions available in the HelpDesk system.
أفضل الممارسات
- Always call RUBE_SEARCH_TOOLS first to get current tool schemas before starting workflows
- Verify connection status shows ACTIVE before running any HelpDesk operations
- Implement cursor-based pagination correctly by using both timestamp and ID values together
تجنب
- Do not assume ticket creation or update tools are available - check RUBE_SEARCH_TOOLS for newly added tools
- Do not mix forward and backward pagination cursors in the same request
- Do not ignore rate limit responses - implement backoff to avoid temporary blocks